Delete your Traveluns account
This page explains how to delete your account in the Traveluns app (also listed in some stores as PlanMyTrip24), operated by Kevin Meda Rodriguez, and what happens to your data when you do. You can delete your account at any time, whether or not the app is still installed.
Option 1 — In the app (fastest)
- Open Traveluns and go to Account → Delete account.
- Confirm with your password and the verification code we email you — or, if you signed in with Apple or Google, by signing in there again.
The deletion is carried out immediately.
Option 2 — On the web
Sign in at traveluns.com/app/account/delete and follow the same confirmation steps. No app needed.
Option 3 — By email
If you can no longer sign in, email contact@traveluns.com with the subject “Delete my account”, from the email address on your account. We will verify that the account is yours before deleting it and confirm by email when it is done. We act on requests without undue delay, and within one month at the latest.
Before you delete
- Subscriptions are not cancelled automatically. First Class is billed by Google Play or the Apple App Store, so cancel it there first — see how to cancel. Deleting your account or the app does not stop the store from charging you.
- Shared trips: for each trip you are the only owner of and share with others, you choose a member to hand it to. If you name nobody, that trip is deleted for everyone on it.
- Keep a copy: Settings → Your data → Request my data gives you a copy of everything we hold on you.
- Just want a break? Account → Deactivate account keeps your private trips until you come back.
What is deleted
- Your name, email address, profile photo, date of birth and home city are irreversibly removed. Your password stops working and every session is signed out.
- Fully erased: your AI assistant conversations, document vault, travel memories, photos, clips and logbook, notes, uploaded files, imported reservation emails, private reservations, linked email addresses and push-notification registrations. Stored files are removed within minutes.
- Trips only you could see are deleted.
What is kept, and for how long
- Content in trips shared with others (activities, notes, bookings you added) stays so those trips keep working for the other members, shown under an anonymous “Deleted User” that cannot be linked back to you.
- Purchase and subscription records, as tax and refund rules require.
- Proof that the terms were accepted: the document version and time, with an irreversible hash of your email address, kept as legal evidence for up to five years.
- Anti-fraud fingerprints: irreversible hashes that stop the same referral bonus being claimed twice, deleted 24 months after last seen.
- Anonymous statistics that contain no name, email or identifier, and your deletion reason without your email address.
- Encrypted backups roll over within 7 days and are never used to bring deleted data back.
The full details are in Section 13 of our Privacy Policy. Questions: contact@traveluns.com.